Network Utility Configuration Guide

BioConnect Network Utility is a networking tool included within every BioConnect Enterprise Installation Package that can help search for hard to detect devices and configure common settings of biometric readers supplied by BioConnect.

This guide will walk you through the pre-requisites and key features of the BioConnect Network Utility Application.

Supported Devices

Currently following devices can be detected and configured by Network Utility Tool:

Supported Browsers

BioConnect Network Utility Tool supports multiple browsers which includes:

Requirements

This chapter specifies the minimum and recommended hardware and software requirements for BioConnect Network Utility installation. Before you can install Networking Utility, ensure that you have met all the hardware and software requirements.

Minimum Recommended
CPU x64-capable dual core processor with speeds of 2.4 GHz or more x64-capable quad core processor with speeds of 2.7 GHz or more
HDD 10 GB 30 GB
RAM 4 GB 8 GB
OS Windows 7; Windows Server 2008 R2; Windows 8/8.1; Windows 10; Windows Server 2016 Windows Server 2012 R2
Browser Internet Explorer 11; Microsoft Edge; Google Chrome 62
Firewall: Open Ports Required TCP/UDP Ports 8139 (Server); 5672 (RabbitMQ); 8001 (Gen 1); 51212 (Gen2)

UDP Search

UDP search allows user to find all devices located on the local subnet. Search result will display basic device information such as device serial number, device IP address, device port, device type and connection status.

Follow steps below to perform UDP search:

NOTE:

TCP Search

TCP search allows user to find all devices within defined network range. Search result will display basic device information such as device serial number, device IP address, device port, device type and connection status.

IMPORTANT: Server Mode needs to be “OFF” in order for devices to be detected by TCP Search.

Follow steps below to perform TCP search:

NOTE:

Device/Server Settings

After the search starts, the device should show up in the device table gradually. If the device does not show up, ensure that you have no firewalls blocking TCP Port 8001/51212.

NOTE:

Click on the available device and enter the desired network/server details as follows:

Troubleshooting

In the following table, you will find a few possible errors of BioConnect Networking Utility and how to resolve them.

Error Message Solution
"Failed to Locate Device” Verify network setting on the device and search parameters, then try the search again.
“The Networking Tool server is not running” Ensure BioConnect Network Utility Tool process is running properly in Windows Task Manager. If not, try to close and restart Networking Utility.
"Cannot connect to server” Ensure server settings are entered and valid, then try to select “Connect to Server” option again.
"Failed to apply server settings to all V1/V2 devices" Ensure there are at least one V1/V2 devices connected to the server, then try to apply server settings again.

Support

Telephone support is available Monday - Friday from 8:30 AM to 8:30 PM Eastern to assist with installing, configuring and troubleshooting the BioConnect Enterprise. The technical support team is well versed to assist integrators both during the planning or post sales stages.

The goal of the BioConnect team is to make the software as easy as possible to install and configure. If an unexpected problem occurs or if you would like some guidance, please don’t hesitate to reach out using one of the contact methods listed below:

Support Website:

https://support.bioconnect.com/hc/en-us

Telephone:

Email:

support@bioconnect.com