"Fail to read parameters from Device" means that the software has lost connection to the device.
Some potential causes of this to occur could be:
- Server IP address has changed
- The device is in server mode and is pointed at the wrong server address
- The device IP address has changed
- IP conflict (two IP based products competing for the same IP lease)
- The device is unplugged from the network
- Device isn't powered on
How can you trouble shoot?
- Right click on the device and choose "Device Reconnect"
- Check to see if you can ping the device
- Launch The Command Prompt From The Run Window OR press Win+R on your keyboard > type in cmd > press enter
- Type ping followed by the IP address of your reader as shown:
- If you receive a reply from the reader as shown above, you can delete the device and search for it again in BioStar:
https://support.bioconnect.com/hc/en-us/articles/235238528-How-Do-I-Add-a-Device-in-BioStar-1-x-
- If you can ping the device but you cannot find it in a BioStar search, see troubleshooting methods at:
https://support.bioconnect.com/hc/en-us/articles/235425087-How-to-find-a-device-that-you-cannot-communicate-with-on-a-network- - Check to see if the device is occupying a new IP address by running an arp -a search (the device will have a physical address beginning with 00-17-FC)
- Launch Command Prompt as explained in step 2.
- Type in "arp -a" as shown below and press enter:
- If you can identify the device at a new IP address, try searching for it again in BioStar:
https://support.bioconnect.com/hc/en-us/articles/235238528-How-Do-I-Add-a-Device-in-BioStar-1-x- - If you cannot ping the device, and you cannot find the device on the network:
- Find out if anything has changed in the network
- Check to make sure wiring has not been damaged
- Check to see if the switch or router that the device is plugged into can communicate back to the server
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