What does fail to read parameters from device mean?

"Fail to read parameters from Device" means that the software has lost connection to the device.

Some potential causes of this to occur could be:

How can you trouble shoot?

Right click on the device and choose "Device Reconnect"
Check to see if you can ping the device

- Launch The Command Prompt From The Run Window OR press Win+R on your keyboard > type in cmd > press enter
- Type ping followed by the IP address of your reader as shown:

- If you receive a reply from the reader as shown above, you can delete the device and search for it again in BioStar:

https://support.bioconnect.com/hc/en-us/articles/235238528-How-Do-I-Add-a-Device-in-BioStar-1-x-

- If you can ping the device but you cannot find it in a BioStar search, see troubleshooting methods at:

https://support.bioconnect.com/hc/en-us/articles/235425087-How-to-find-a-device-that-you-cannot-communicate-with-on-a-network-
Check to see if the device is occupying a new IP address by running an arp -a search (the device will have a physical address beginning with 00-17-FC)

- Launch Command Prompt as explained in step 2.
- Type in "arp -a" as shown below and press enter:
If you can identify the device at a new IP address, try searching for it again in BioStar:

https://support.bioconnect.com/hc/en-us/articles/235238528-How-Do-I-Add-a-Device-in-BioStar-1-x-
If you cannot ping the device, and you cannot find the device on the network:
- Find out if anything has changed in the network
- Check to make sure wiring has not been damaged
- Check to see if the switch or router that the device is plugged into can communicate back to the server