What does fail to read parameters from device mean?

Fail to read Parameters means that you are unable to communicate with the device from the software. 

Some potential causes of this to occur could be: 

• Server IP address has changed- causing the device to become disconnected 
• The device IP address has changed 
• The device is unplugged 
• Device isn't powered up 
• IP conflict (two IP based products competing for the same IP lease) 

How can you trouble shoot? 

1. Check to see if you can ping the device
2. Check to see if the device is occupying a new IP address by running an arp -a search (the device will have a physical address of 00-17-FC
3. If you can see the device and ping it try reconnecting with it in the software by right clicking and hitting device reconnect
4. Ensure the device is connected and powered up 
5. Find out if anything has changed on the network or if the IP address of the server computer has changed- common causes of this would be software updates on the server that causes it to restart and adopt a new IP
6. Confirm with IT that the switch or router that the device is plugged into can communicate back to the server 
7. If you are able to confirm this then right click on the device and "remove device" 

• Try to add the device back into the software where by clicking the device tab "add new device"-> "TCP/IP"-> "UDP"