If you are enrolling new users directly on your Suprema device, it is important to note how to pull them into BioStar without erasing other user information. If a user ID already exists in the BioStar software, pulling them from your device will overwrite this user and vice versa when pushing users from BioStar to your Suprema device.
Pulling Users into BioStar
Once you have a new user enrolled in your Suprema Reader, open BioStar and select the “Manage Users in Device” under the User tab.
Click on your device from the left side device list. Select all users that are highlighted green. Green represents users that are enrolled in the device but not yet added into Bio-Star.
Select any new users (highlighted in blue) and choose “Get from Device”.
This will add the new user into BioStar.