The readers communicate on port 1480, 1471, and 1470. It is important that these ports are open to allow the readers to be added into BioStar.
All the devices are set to DHCP by default. If your switch is not capable of giving out a DHCP lease, you must manually set the IPs of each reader and search for them directly. Some readers will allow you to do this directly from the device interface. For devices with no screen interface, please consult your user guide on how to statically set the default address (192.168.0.1).
Add the Device
Select the Device tab and click Add a Device.
Use a LAN search and select either UDP or TCP search.
A UDP search searches your whole subnet.
A TCP search is much narrower, allowing you to specify the range you’d like to search.
If using a TCP search, be sure to define the range you wish to search, for example:
Once the device has been found click Next > Check off the box beside the device > Add.
Changing DHCP Settings
If your device appears in DHCP mode you can select Not Use to modify the IP Address, Gateway, and Subnet of your device.
After you have entered the network settings, click Modify > OK > Next > Finish.
Once this is complete, wait 60 seconds and then try adding the device back in. You will now be able to search this device under the network settings that you applied.
Common Issue - Firewalls Blocking Ports
Firewalls can prevent the devices from adding. Ports 1470, 1471 and 1480 should be open for both inbound and outbound connections on all levels of your network (Local, Domain, Public).
Instructions on how to troubleshoot:
Common Issue - Computer Not on Same Subnet
Having different subnets will prevent the reader from adding into BioStar. Typically, the device should be on the same subnet and network as the reader.
Consult your networking administrator if you wish to forward your reader through multiple subnets. If your reader is plugged directly into the network jack of the computer, ensure that your computer’s IP address is set statically.