If You Can't Find Version 2 Devices - Resetting Network Settings (BioStar 1)

The steps in this article should be followed after ensuring that the appropriate firewall ports are open and that you still cannot find your device on your network. To learn how to do this, please refer to this article.

Adding Readers Dynamically

• All Suprema readers are in DHCP mode out of the box.
• If your server and device are connected to the same DHCP-enabled switch, have the same subnet settings which they receive from your switch, and there are no firewalls or antivirus software blocking your connection, your new device will show up in BioStar.
• If you still can't find your device, you will want to manually reset it. 
• Instructions on how to manually reset your device can be found in its installation guide under the Resetting Network Settings section. Installation guides can be found here.
  • For example, these are the steps for a BEW2:

• After you reset your device, it will go into DHCP mode.
• If your switch is configured for DHCP, you will be able to add your device in BioStar since it will automatically get an IP in your server's network. However, if your switch is not configured for DHCP, your device's IP will become 169.254.x.x and you will have to add your device statically.

Adding Readers Statically - If You Have a Non-DHCP Switch

• First, connect your device to a laptop via ethernet directly. You have the option to connect the laptop and your device to the same switch, but it is essential that the switch is connected only to a local network.
• On the laptop, open Control Panel. (These instructions will work for laptops with Windows 10. Other versions of Windows may look slightly different.)

• Click Network and Internet.
• Click Network and Sharing Center.
• Click Change adapter settings.

• Right click on the Ethernet or LAN adapter you are using and select Properties.

• Click on Internet Protocol Version 4 and then click Properties.
• Make sure that Obtain an IP address automatically is selected.

• Click OK.
• Click Close.
• To check that you can connect to your device, open Command Prompt.
• Type "ipconfig" and hit enter.
• Find the section called "Ethernet adapter" or similar and take note of its IP (beside "Autoconfiguration IPv4 Address").

• Next, type "arp -a" and hit enter.
• You will see an interface with the IP you saw under the Ethernet adapter section.

• You should also see a device with an IP starting with 169.254 and a physical address starting with zero zero dash one seven. This is your device.
  • If you don't see this, try a UDP search in BioStar 1 on the laptop and then try the arp -a search again.
• Once you have ensured that you can connect to your device, run BioStar Server config as an administrator.
• Start your server. the server IP should display your ethernet adapter's IP. If it doesn't, make sure your wifi and any other LAN adapters are turned off and then restart your server.

• Next, open the BioStar client.
  • If you can't connect to the server, click Server Setting and enter the IP of your server. Click Save.
• Login with your credentials.

• Click on the Device tab.
• Select Add Device in the task pane.

• Make sure LAN is selected and click Next.
• Select UDP.
• Click Next.
• Once the search is complete, your device should appear. Click on it.
• Since your switch isn't configured for DHCP, select Not Use for the DHCP setting. You have to enter an IP address that isn't being used in your network as well as the correct subnet and gateway for your main BioStar server.
• Next, select the checkbox next to "Server" and enter the IP address and port of your main BioStar server.
• Click Modify.
• Click Yes.
• Now, when you connect your device to your switch, clicking Refresh on your BioStar server should allow the device to appear.